Lessons from Buena Vista Orchestra

Last night was one of the most amazing experiences I've enjoyed for a very long time. Eight months after buying the tickets, I witnessed the phenomenon that is the Buena Vista Orchestra (also known as Orquestra Buena Vista & Buena Vista Social Club).

Many of the original stars from that special night in Carnegie Hall in 1998 have since passed on, but what remains is still a testament to the skill, passion and fun of Cuban musicians, many of whom have been formative in the creation of what we now know as Latin music.

Reflecting on why they were so special, I came up with several things that set them apart from other concerts and bands I have seen (and enjoyed):

1. A sense of history - Many of these people have helped to create the music synonymous with Cuba, the platform on which today's musicians build. Age is no issue; it's a strength and a valuable commodity. Experience is something we often overlook as we clamber to be new and different; often too insecure to learn from those who've gone before.


2. A sense of value and heritage - These people are firmly connected to their music and cultural roots. It's not a problem; it's a bonus. They are not afraid of their culture, nor to share that culture and history with their audience, most of whom have little or no connection to it (apart from music). It's not about preaching; it's about showing and sharing; inviting others on board ... and judging by the response of the 2500 people at the concert, they were successful.


3. They connected with their audience - Many of us could learn a great deal from the members of Buena Vista Orchestra. They brought something that can be difficult to connect with if you're not a part of that culture ... and enabled us to connect with it. Even musicians often fail to connect with the complex rhythms, how the pieces fit together, how the melodies interweave. Others can't handle the fluidity and movement in the music, music that doesn't sit comfortably with a click track yet is devilishly tight. Yet, this wasn't a problem for the audience as these masters of their art communicated with people's hearts and souls, calling them on board to experience something new, even if they didn't understand it. They felt it, were drawn in by it and stoked the fire for more ... which they got!


4. They promoted each other - The musicians were clearly 'old school' in their playing, but that is what made it so great. There were no stars on stage; they were all stars and they created a platform for their colleagues to shine. Their playing was an expression of themselves but was for each other and the audience, not self-indulgent and about themselves ... a lesson many of us could learn.


5. They exuded joy - Music wasn't just something technical to be played; it wasn't just an exercise in playing the correct notes; being safe or cerebral. The music they played was part of them; it was their soul; their passion; something to express who they are; from their hearts. It was something to enjoy and that enjoyment spurred each other on and fired the audience. Their enthusiasm and passion was infectious, drawing others in.


6. They were themselves - As we passed the stage door after the gig (and there was no-one else around ... how rare is that?) the band emerged and were no different to how they were on stage; smiling, laughing and very willing to give time for a brief chat and sign tickets.

It took me a long time to fall asleep last night. I was full of the gig and my mind raced over and over through the tunes and why I'd enjoyed the evening so much.

Now all I need to do is apply some of what I've learnt and hopefully those I meet will benefit.

Thank you Orquestra Buena Vista. Long may you continue to inspire those who have the privilege and pleasure of witnessing your concerts (and your music).

Seeing Things Differently

Have you ever found it difficult making your voice heard?

Over the years I have had what I thought to be ‘moments of inspiration’, those thoughts and ideas that are going to make a big difference, that will help people change how they see things, new ways of looking at familiar situations … only for my inspired thinking to make no difference whatsoever.

I’m not trying to make out that I’m some sort of genius, or a radical thinker, but I do get frustrated when I see things differently to others and my ideas are rejected simply on that basis; they are different to how others see them. The most debilitating situation is where I have little power to test them out or no influence to bring about the change(s) I see.

When I was working in a large corporate business I would see situations that with little effort (and a bit of common sense) could be positively changed and improved: a process; the situation in the office; how we dealt with customers; how people could feel a greater involvement in their job. But if others didn’t see the same issues as important or relevant (defined as whether the idea would take their career in the right direction) the ideas would just disappear under a mound of ‘more important issues that needed to be addressed’.

However, in my own job within that business I did get some opportunities to apply my ideas to my own sphere of work; how I dealt with others; how I presented the information I had; how I engaged people of all backgrounds and abilities in understanding what I was saying; how I helped others to have some influence in their place of work.

Many of these things were quite small in comparison to the perceived ‘bigger’ issues but they made a big difference for myself and for those with whom I worked. I found I started to receive invitations to speak at a wide range of events and meetings which covered the full spectrum of academic medical and corporate involvement: Professors, doctors, nurses, administrators, students, specialist groups, school children. I also received a lot of positive feedback along with a few invites to be involved in activities outside of my professional and work situation.

One prediction currently voiced is that unless businesses and organisations are prepared to try something different, to listen to and engage with ideas they wouldn’t normally, to find new ways of working and creating environments in which their staff are actively engaged in contributing ideas and to the health of the organisation, they will close. Some of those ‘big boys’ currently ranked in the Top 100 or Top 50 businesses will not exist within the next 5 years.

I still hear many stories from friends who work in organisations and businesses obsessed with the bottom line at the expense of their staff. ‘Our strength is our people’ may be proudly displayed on their advertising and in their corporate lobbies, but in reality they pay not even lip service to these claims, instead actively demotivating their staff through ridiculous work loads and targets (knowing they can be replaced if the burn-out), justifying their removal of simple staff benefits and incentives which are needed most when the chips are down, failing to engage in training and skill-building so that when the recession reverses they are in a position to emerge strong and in-front, and perhaps most suicidal of all, allowing key, experienced staff to leave; removing their advantage when it is most needed.

Why is this? I honestly don’t know!

It defies common sense (which may be part of the issue) and it defies logic. It seems that many companies engage in management styles and policies that would be a part of a great plan for killing-off their opposition … but they use it on themselves!

What better way to kill off a corporate or business community than to restrict its members’ ability to communicate, develop relationships, create and engage with new ideas and yes, HAVE FUN!

Perhaps it arises from a fear of being different or thinking differently (even though that is what they may profess to want).

The world needs new ideas, new ways of thinking, new ways of engaging people in their daily work. Perhaps listening to some of those weird and wacky ideas may just provide the escape route many are looking for.

Let’s stop resting in the comfort zone so that new ways of thinking and new ideas can at least be evaluated and given a chance … and then we may just find the lifeline we’re looking for.

HR: A Waste of Time?

How many Human Resources departments contain people whose ability to communicate on a human level is close to or less than zero?

I have friends who see themselves as leaders of people and therefore, the ideal material for a career in HR, when they would be better suited as guards in a prison camp.

Just recently a local school was in need of help from the Local Education Authority due to problems that have arisen through poor leadership. When things came to a head, the messenger of doom from the LEA HR Department advised the staff that the problem was in hand but they were no means out of the muck so they’d better not rest on their laurels.

Excellent! Why not just say, “You bunch of incompetents! You need our help and we are going to be watching every move you make.” Like Boris in Golden Eye, “We are invincible!“

Had the problem arisen through shortcomings by the very experienced staff who taught at the school, fine; but they weren’t! They were the result of rules imposed by a rather single-minded head, who had little regarded for advice by teachers, parents or the LEA and who ruled with an iron rod in a velvet sack.

Separating out the issues from the emotion, this situation did not need a social incompetent from the LEA HR department to exercise their authority. It needed and still needs someone to say, “You know what? This is a pretty sticky situation you’re in but you have the experience, we have the expertise so let’s work together and we’ll sort it out.“

HR departments are no different to any other. They are run by people and need (perhaps more than ever, because of the weight of authority they carry, good, basic, grunt level human interactive and social skills.

(As a quick aside … Why do they deny this authority? In case of legal comeback? Smoke and mirrors? Deceit? I can still remember being told by one HR Commandant that they can only advise and not tell … hmmm!)

It’s not about power (though I think for many it is about getting a kick/security from being in control and influencing others; not necessarily for good). It’s about empowering; giving people the tools and support they need to achieve the tasks and overcome the threats, barriers, hurdles they face. Poor leadership says much more about the leaders than those they lead.

There is a flip side to this …

There is a saying that “where the darkness is darkest, the light shines brightest.” I want to thank those seemingly increasingly few members of HR departments who really do stand out as being people who fit the job like a silk glove (rather than a boxing glove). Those who

• Are a source of inspiration, support and common sense in a quagmire of ego
• Really are the personal side of a department that purports to be about people
• See themselves as having a personnel role rather than just a project manager

Those people who prove daily that HR does not stand for Human Remains.

Surely, if HR is going to be effective they have to communicate and interact effectively with the people for whom they have responsibility/oversight. If they do, great. If not, then they are potentially rather a waste of time!