Independence or Interdependence?

Independence breeds suspicion; interdependence cultivates trust and success … but dare we take the risk?

Seeing Things Differently

Have you ever found it difficult making your voice heard?

Over the years I have had what I thought to be ‘moments of inspiration’, those thoughts and ideas that are going to make a big difference, that will help people change how they see things, new ways of looking at familiar situations … only for my inspired thinking to make no difference whatsoever.

I’m not trying to make out that I’m some sort of genius, or a radical thinker, but I do get frustrated when I see things differently to others and my ideas are rejected simply on that basis; they are different to how others see them. The most debilitating situation is where I have little power to test them out or no influence to bring about the change(s) I see.

When I was working in a large corporate business I would see situations that with little effort (and a bit of common sense) could be positively changed and improved: a process; the situation in the office; how we dealt with customers; how people could feel a greater involvement in their job. But if others didn’t see the same issues as important or relevant (defined as whether the idea would take their career in the right direction) the ideas would just disappear under a mound of ‘more important issues that needed to be addressed’.

However, in my own job within that business I did get some opportunities to apply my ideas to my own sphere of work; how I dealt with others; how I presented the information I had; how I engaged people of all backgrounds and abilities in understanding what I was saying; how I helped others to have some influence in their place of work.

Many of these things were quite small in comparison to the perceived ‘bigger’ issues but they made a big difference for myself and for those with whom I worked. I found I started to receive invitations to speak at a wide range of events and meetings which covered the full spectrum of academic medical and corporate involvement: Professors, doctors, nurses, administrators, students, specialist groups, school children. I also received a lot of positive feedback along with a few invites to be involved in activities outside of my professional and work situation.

One prediction currently voiced is that unless businesses and organisations are prepared to try something different, to listen to and engage with ideas they wouldn’t normally, to find new ways of working and creating environments in which their staff are actively engaged in contributing ideas and to the health of the organisation, they will close. Some of those ‘big boys’ currently ranked in the Top 100 or Top 50 businesses will not exist within the next 5 years.

I still hear many stories from friends who work in organisations and businesses obsessed with the bottom line at the expense of their staff. ‘Our strength is our people’ may be proudly displayed on their advertising and in their corporate lobbies, but in reality they pay not even lip service to these claims, instead actively demotivating their staff through ridiculous work loads and targets (knowing they can be replaced if the burn-out), justifying their removal of simple staff benefits and incentives which are needed most when the chips are down, failing to engage in training and skill-building so that when the recession reverses they are in a position to emerge strong and in-front, and perhaps most suicidal of all, allowing key, experienced staff to leave; removing their advantage when it is most needed.

Why is this? I honestly don’t know!

It defies common sense (which may be part of the issue) and it defies logic. It seems that many companies engage in management styles and policies that would be a part of a great plan for killing-off their opposition … but they use it on themselves!

What better way to kill off a corporate or business community than to restrict its members’ ability to communicate, develop relationships, create and engage with new ideas and yes, HAVE FUN!

Perhaps it arises from a fear of being different or thinking differently (even though that is what they may profess to want).

The world needs new ideas, new ways of thinking, new ways of engaging people in their daily work. Perhaps listening to some of those weird and wacky ideas may just provide the escape route many are looking for.

Let’s stop resting in the comfort zone so that new ways of thinking and new ideas can at least be evaluated and given a chance … and then we may just find the lifeline we’re looking for.

Busy Managers Least Effective

So reads the headline of a recent article posted on the CrimsonBusiness web site (view original article Here).
Here is an excerpt from the article that makes sober reading:

“Busy managers are inefficient because they remain focused on performing tasks and rarely get an overview of what their team is doing,” said Jacobs. “With these kind of people it’s not unusual to see staff sitting around with nothing to do, while their manager is racing around stressed out.

“An effective manager delegates as much as they can to their team, and invests all the time they release into developing that team. Overall it becomes a machine that’s driven to meet goals, with the manager turning into a true leader.”

Jacobs advised managers to be willing to delegate tasks without abdicating responsibility for them, as willing being on hand to review objectives and offer support.

He said it was very important to give clear and specific instructions when delegating and a failure to do so was the most common reason for problems arising.

Wow! What earth shattering news! Is common sense really so scarce in the business world these days that an article like this needs to be written?

If it is then we're in serious trouble.

I believe that it's not only those managers who are overly busy that suffer. Research conducted in the 1980's showed that as a person took on an additional role, their efficiency at both jobs was greatly reduced. There were also arguments for keeping people management and project management roles separated, partly for the efficiency reason but also because the skills required for the two roles are very different. One involves objects and processes; the other involves human beings (who, though it may come as a shock to some, are NOT processes; neither are they objects ... resources!). Although people can be stretched, they are not as resilient as many materials and do snap, at which stage repair is a long, difficult and costly business for all concerned.

How many people do we know who are actually good at both jobs? I suspect that the answer is, 'Very few'. Yet today it is commonplace for people to be split across multiple roles, in multiple divisions and to assume responsibility for people care.

People this does not work!

Not only do we end up with over busy managers, but we also have demoralised staff and I would argue that this is a deadly combination.

Perhaps it's not just the busyness that is the problem, but the nature and the diversity of that busyness.

The problem is that jumping off this accelerating treadmill is a risk that could prove costly, but until people are prepared to take that risk, we chart a course to increasing inefficiency, stress and confusion and we chart a course to slow (or not so slow) self-destruction.

How Can We Build Self-Esteem & Confidence in Others?

Self-esteem is the foundation on which confidence can build. People who feel valued and know their self-worth are then more able to try new things and be prepared to fail. Unfortunately, failure has become a dirty word in business and we love to make scapegoats of those who have failed. But in so doing we continue to hammer the nails in our own coffin, because unless we are prepared to try something new, to put ideas together that have never been put together before, to experiment with them and see if they work, creativity and innovation die. If we stifle or kill self-esteem, we stifle and kill creativity and our success. The three are intimately associated with one another. The most successful and rapidly expanding businesses today are those where creativity thrives; Innocent Drinks and the Virgin franchise are just two examples.

And where creativity is lost? The businesses die.

As pressures increase to be successful, we often exclude the very things that can save us. One of those things is risk-taking, of which we are sorely afraid. We continue to work harder at what we’ve always done in the hope that ‘this time it will work’. Why should it if it hasn’t worked before? If it has worked before but we’re struggling now, why use the tried and well-trodden path to the cemetery? Risk-taking is the basis of creativity and the foundation for success. But in order to take those risks we need the confidence, and to build confidence we need a foundation of self-esteem.

Simple ways to build self-esteem include basic rewards such as a verbal or written ‘Thank you’, recognition in front of peers, recognition of a team in a company publication, a small gift, anything that says ‘We appreciate your efforts.’

Perhaps we should re-learn the art of celebrating our failures. They don’t have to be big announcements (there are undoubtedly people waiting in the wings to pour on scorn). But by celebrating the failures with those who’ve tried it is possible to learn from the mistakes and to move forward. Punishment achieves nothing apart from a misplaced sense of dispensed justice. We forget that the greatest discoveries affecting our lives today were the end of a line of repeated failures. People like Thomas Edison went through hundreds, even thousands of prototypes before they came up with the end product. Underlying that tenacity and perseverance was undoubtedly high levels of self-esteem and self-confidence which enabled them to face the failures, learn from them and move on. These inventors would undoubtedly have been inspired and encouraged by others and needed to draw on that as onlookers criticised and ‘commented’ on their failures. But it is their self-esteem that is likely to have held them on-course through the storms.

Sometimes we just need to let people have a go and discover for themselves. This is the basis of my workshops. I can show them plenty of what I can do, but in the end it only really works when each person has the opportunity to try for themselves. Having discovered that they can or can’t do something they can move on, either to something new or build on what they’ve started.Sometimes we need to revisit where they’ve been and help them change a wrong perception. For example, they may have tried something once and decided that they can’t do it, when in fact they just need to try it again.

There are many ways we can help, but perhaps the biggest part is through our relationships with others. As we develop and use these we have the opportunity to encourage, correct, draw alongside and help. These things also take time, effort and patience, so it can be useful to weigh-up how much effort and time we can/are prepared to give.

Benefits from the results are potentially huge and long-lasting and the return on investment greater than we can ever perceive.

But we need to take that risk ...

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If you are interested to learn how we may be able to help you, please either visit our websites:

Waywood Creative: http://www.waywoodcreative.com/

Waywood Training: http://www.waywoodtraining.com/

Or contact me directly on

Tel: +44 (0)1509 553362
Mob: +44 (0)7814 628123
E-mail: stuart@waywoodenterprises.com

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